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Try the HP Print and Scan Doctor


HP is currently designing tools and software quick and easy to detect and resolve the numerous printing, scanning, and connectivity problems: The HP Print and Scan Doctor. Here it is suggested that you download and install the Print and Scan doctor every time you need to solve the problem with your HP printer.
Here are some common problems that often occur, possibly Doctor Print and Scan can resolve easily:

'Printer Offline' or stuck print jobs in the print queue
Missing or corrupted drivers
connectivity issues
firewall issues
Scanning error message
link solution:

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU&jumpid=ex_r4155/hho/ipg/ccdoc/printer_diag/

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